Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 50 years, our brands include: Duncan and Todd, 2026, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.
We are currently recruiting for a Corporate Administrator to join our busy Smart Employee Eyeccare team on a full time basis working 37.5 hours over 5 days from Monday to Friday.
Job description
The main purpose of this role is to provide administrative support to our Smart Employee Eyecare division and to promote Duncan and Todd's Corporate Eyecare/SEE to potential clients and ensure existing client’s requirements are fulfilled. Some of the core responsibilities of this role are;
- Handle requests for Eyecare packs and SEE vouchers ensuring the appropriate materials are provided to the client in a timely manner
- Deal with queries from existing clients to ensure their requirements are fulfilled, e.g. dealing with clients’ employees, dispatch of stationery to nominated personnel, invoice queries and any other relevant task.
- Process Eyecare forms and vouchers and record and process sight tests and spectacle orders as appropriate, ensuring all queries, cancellations and non-conformance are noted and acted upon.
- Monitor manufacturing time and delivery time of spectacle orders and follow up any queries/delays at Caledonian Optical and inform Network Optician of any delays.
- Liaise with the Accounts Department to assist with any queries regarding Network Opticians, payments or invoices, resolving issues or referring to the Corporate Manager as appropriate.
- Ensure filing is carried out on a daily basis to ensure current records are up to date and accurate and that material is archived as appropriate.
- Assist with the monthly stock take, ensuring accurate stock levels are recorded and any discrepancies highlighted to the Corporate Manager
- Any other duties as required to assist in the smooth running of the department
Previous experience in administration is preferred but not essential, as training will be provided.
Duncan and Todd Group offers a fast paced, dynamic working environment so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills.
As a Company, the Duncan & Todd Group offer:
- Competitive pay and benefits
- 29 days Annual leave FTE
- 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discounts for family and friends
- Access to high street discounts and other benefits through the Company employee benefits portal
- Company pension
Job Type: Full-time
Salary: From £10.57 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount
Schedule:
Supplemental pay types:
Work authorisation:
- United Kingdom (required)
Work Location: One location
