Nike Consumer Experience Lead (Team Leader) - London Croydon

Join the NIKE, Inc. team!

As a Lead you are:

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
• Coordinating, coaching, and motivating the employees in your area and ensuring an excellent work atmosphere
• Supporting the management of the daily business in your area to reach sales targets (incl. digital services, visual merchandising, salesfloor, promotional campaigns)
• Identifying and solving problems in partnership with your store leadership
• Being a brand ambassador for NIKE’s initiatives
• Ensuring the store complies with all NIKE standards and guidelines

More specifically, as a CONSUMER Experience Lead you will:

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Delivering the resources so that the team is equipped with brand knowledge regarding all aspect’s consumer service including digital service enablers
• Completing specific trainings and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

What you bring:

• A passion for NIKE and/or love of sport
• Some experience in retail and/or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, easy way online. We are waiting for you!

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: One location

Reference ID: SRC250520221084CC