Job title: Senior Adviceline Assessor
Location: Homebased
Salary: £25,000
Salary pro rata: No
London allowance: No
Hours per week: 37
Type of contract: Permanent
Closing date for applications: 2026-04-14
Closing time: 17:00
Interview date: 2026-04-24
Link to job pack for application and/or email address for more information: https://www.citizensadvicecd.org.uk/jobs/
We are excited to announce that we are actively seeking to recruit a Senior Advice line Assessor to join our thriving charity within County Durham. If you:
- Have excellent telephone and communication skills.
- The ability to use sensitive listening skills to provide support and manage individuals in their daily tasks.
- Providing supervisor/senior adviser support to the Multi-Channel Advice Services Manager and the wider team.
- Can manage your time effectively with a keen eye for detail and aim to support a team of advisers to achieve relevant targets and meet contractual commitments
- Willingness to develop own skills in a supervisory role, completing various training and tasks to the highest standard
- Ability to monitor and maintain your own standards and those if advisers ensuring work is accurate and of the highest standards, meeting quality assessments and following QAA guidance.
- Ability to deliver feedback either positive and/or developmental to advisers and the wider organisation as and when needed.
Then we want to hear from you!
Please note we do not accept CV’s, to download an application pack visit: www.citizensadvicecd.org.uk/jobs
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
